Hoffenmer Terms and Conditions
UPDATED APRIL 2024

Subscription to Notifications
by Email and Text Messaging/Phone Calls


Program Descriptions

Hoffenmer Inc will send you email(s) or text message notifications only after you have requested such notifications by visiting our subscription page: www.hoffenmer.com/subscribe.html and provided your contact information granting us permission to contact you. Hoffenmer Inc may also send you transactional notifications each time you have made a purchase, requested a service, an amendment to service request or requested information about your company compliance with FMCSA regulations.

Cost

Hoffenmer does not charge any money/fees for sending periodic reminders and notifications above described. However, your mobile carrier may charge you standard rates for text/sms messages. T-Mobile is [or the Wireless Carriers are] not liable for delayed or undelivered messages.

Message and Data Rates

Message & data rates may apply. The frequency of delivery of messages may occur on a per-transaction (service purchase/confirmation) basis or on a monthly basis in case of reminders/notifications sent to subscribed users. Recurring messages may be sent. Some seasonal services may require additional messages delivered and/or interaction with a reply-back may result in further messaging from our servers. Message and data rates may apply in all instances of these communications.

How to opt-out of receiving texts and emails

To stop receiving text messages reply "STOP", "END", "STOPALL", "STOP ALL", "QUIT", "UNSUBSCRIBE" to a message you have received from Hoffenmer Inc; contact your sales representative by calling 255-240-0880 or call 866-866-0217 to speak with our support center representative. All requests are processed within 30 days. Remember to only reply with the keyword in example above, and without additional words, in order to successfully unsubscribe from text messages.

Support/Help

For support or information about Hoffenmer’s text or email campaign, please email dothelp@hoffenmer.com or call 866-866-0217.

UCR Filing Assistance
240-544-0882
Mailing Center
Hoffenmer
2020 Pennsylvania Ave
NW# 1022
Washington DC 20006
Processing Center
Federal Applications Processor Hoffenmer
33 West Higgins Road 810
Barrington IL 60010
dothelp@hoffenmer.com
2024 UCR Application
2023 UCR Application
About Us
Contact Us
Terms & Conditions
Privacy Policy
Disclaimer
Chat With Agent Online

© Copyright 2025 Federal Applications Processor by Hoffenmer
All applications submitted on this webpage are processed by the Federal Applications Processor Inc Hoffenmer Inc in accordance with the UCR mandate for motor carriers. This website is not affiliated with the Unified Carrier Registration Plan. This website is operated by a private company that provides a private registration service for an additional fee. You are not required to use this website to register with the UCR Plan. You may register directly with the UCR Plan at w w w . u c r . g o v

es are most popular, how they are used, and the results that are obtained;
  • Troubleshoot;
  • Generate statistics including identifying geographic regions of visitors to our Services;
  • Support our relationship with you, including to contact you about Service usage and assist you in better using our Services and to evaluate frequently asked questions;
  • Improve our Services and develop new features and Services;
  • Benchmark our Services against other products and services;
  • Respond to law enforcement requests and as required by applicable law, court orders, or governmental regulations;
  • As described to you when collecting your personal information as agreed to by you;
  • Conduct other internal business purposes as we may determine from time to time; and
  • Fulfill any other purpose for which you provide it.


    • How We Share Your Information

    We may share information collected about you in the following situations:

    How We Use Cookies and other Tracking Technologies

    Cookies are small amounts of data which are sent to your browser from a website's computers and stored on your computer or device. We and our research, technology, and marketing partners, affiliates, analytics, or service providers use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device, specifically:
    Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to disable cookies on your browser (see below) but doing so may prevent you from using the full features of the services.

    How We Use Google Analytics

    We work with service providers (including Google Analytics) who conduct analytics to help us track and understand how visitors use our Site. Google Analytics is a web analytics service provided by Google that uses cookies to help us analyze how users use our Sites. The information generated by the cookies about your use of the Services will be transmitted to and stored by Google on servers in the United States. If you access our Site through different devices, Google may associate your devices with one another.

    How We Protect Your Information

    We take reasonable precautions to protect your information. Please keep in mind that the Internet is not a 100% secure medium for communication, and we cannot guarantee that the information collected about you will always remain private when using our Services. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

    Contact Us

    If you have any questions about this policy or the services, please contact us at: Email: ask@hoffenmer.com Phone: 866-866-0217.

    Changes To Our Privacy Policy

    We may make changes to this policy from time to time, in our sole discretion. We will provide you notice of material changes by indicating that the Privacy Policy has been updated on our homepage and will indicate the last date of update. Your continued use of any of the Services after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully. If you do not wish to continue using the Services under the new version of the policy, please uninstall any Apps and cease using the Site and Services.

    Hoffenmer CCPA Privacy Notice

    This Hoffenmer CCPA Privacy Notice (commencing here and continuing for the remainder of this document), and only this Hoffenmer CCPA Privacy Policy Notice, sets forth our privacy practices as required by the CCPA. This CCPA privacy notice applies only to individuals residing in the State of California who are considered "Consumers" under the CCPA and from whom we collect "Personal Information" as described in the CCPA ("Consumers").

    When Hoffenmer acts as a Service Provider

    There may be instances where we are engaged to provide a service on behalf of another business or third party who has a direct relationship with you (for example, your employer) involving the collection of your personal information (the "Data Controller"), including, without limitation, with respect to personal information subject to the California Consumer Privacy Act and other applicable privacy laws. In those instances, we may need to access or otherwise process your Personal Information in order to provide the service that we have been engaged to perform for the Data Controller. In performance of those services, we are acting in the capacity of a "data processor" or "service provider" as defined under applicable data privacy law. Where we are acting as a "data processor" or "service provider", the privacy policy of the Data Controller (for example, of your employer), and not this Hoffenmer CCPA Privacy Notice, applies. For example, refer to the privacy policy of the Data Controller for: (i) what Personal Information of yours is collected; (ii) the ways in which your Personal Information may be collected, used and shared; and (iii) any mechanisms available to you for exercising your rights with respect to your Personal Information.

    When Hoffenmer is not acting as a service provider

    When Hoffenmer is not acting as a service provider, we may collect Personal Information from you in a variety of different situations, including, but not limited to on our website, your mobile device, through email, through the mail, and/or over the telephone, including with respect to job applicants. More specifically, Hoffenmer collects the following categories of Personal Information from its Consumers, which will depend on the particular business purpose for which we collect it:






    Category
    Examples of Personal Information Collected (not all examples listed are actually collected)
    A. Identifiers: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
    B. Financial and Health Information: A name, signature, Social Security number, address, telephone number, education, employment, employment history, bank account number, or any other financial information, medical information, or health insurance information. Note: Some personal information included in this category may overlap with other categories.
    C. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Note: Some personal information included in this category may overlap with other categories.
    D. Protected classification characteristics under California or federal law: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
    E. Commercial information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
    F. Internet or other similar network activity: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
    G. Geolocation data Physical location or movements.
    H. Sensory data Audio, electronic, visual, or similar information.
    I. Professional or employment-related information Job history or performance evaluations.
    J. Inferences drawn from other personal information Preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.


    Personal Information does not include deidentified or aggregated Consumer information. Hoffenmer obtains the categories of Personal Information listed above from the following categories of sources:

    How We Use Personal Information

    We may use, or disclose the Personal Information we collect from you or about you to do one or more of the following:

    How We Share Personal Information

    Hoffenmer may disclose your Personal Information to a third party for a business purpose, including to our service providers. We share your Personal Information with service providers and as otherwise set forth in our full Privacy Policy set forth above.

    Disclosures of Personal Information for a Business Purpose

    In the preceding twelve (12) months, Hoffenmer has disclosed all categories of Personal Information for a business purpose that are displayed in the table above. In addition, we disclose your Personal Information for a business purpose to service providers and as otherwise set forth in our full Privacy Policy set forth above.

    Your Consumer Rights and Choices

    The CCPA provides Consumers with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

    Access to Specific Information and Data Portability Rights

    Except in certain cases where the CCPA does not require us to do so, you have the right to request that Hoffenmer disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request we will disclose to you:

    Deletion Request Rights

    Except in certain cases whether the CCPA does not require us to do so or provides an exception, you have the right to request that Hoffenmer delete any of your Personal Information that we collected from you and retained. Once we receive and confirm your verifiable consumer request we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies or the CCPA does not require us to do so.

    Exceptions:

    In accordance with the CCPA, we may deny your deletion request under certain circumstances, and will inform you of the basis for the denial, which may include, but is not limited to, if retaining the information is necessary for us or our service provider(s) to:

    Exercising Access, Data Portability, and Deletion Rights

    To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by: calling us at 866-866-0217 Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must: We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

    Response Timing and Format

    We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

    Data Quality | Roadside Inspection Violation Challenges

    The processing fee is a one time, non-refundable petition submission charge irrespective of the determination made by the U.S. DOT, FMCSA or any State agencies reviewing your case.

    Refunds

    All application submissions are final and once processed refunds will not be issued. Refunds will be accepted if requested within 48 hours of filing AND if an application has not yet been processed/submitted with the U.S. DOT/FMCSA.

    Contact Information

    If you have any questions or comments about this notice, the ways in which Hoffenmer collects and uses your information described above, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

    © Copyright 2025 Federal Applications Processor by Hoffenmer
    All applications submitted on this webpage are processed by the Federal Applications Processor Inc Hoffenmer Inc in accordance with the UCR mandate for motor carriers.

    This website is not affiliated with the Unified Carrier Registration Plan. This website is operated by a private company that provides a private registration service for an additional fee. You are not required to use this site to register with the UCR Plan. You may register directly with the UCR Plan at www.ucr.gov.